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Frequently
Asked
Questions

GoDryv is owned and operated by Dryv Group Limited and part of the Norbrook Equity Partners group of companies.

What do I need to present to collect my car?
Customers must present a valid drivers license, passport, and a return airline/cruise ticket or E-ticket itinerary, with a return date equal to that on the prepaid car rental voucher. The name on the drivers license, passport and return ticket must be identical. If a return airline/cruise ticket is not presented at time of rental, car voucher presented will be applied to rental and a credit card hold or cash deposit of $250 will be required to rent vehicle. If return airline/cruise ticket is presented, however return travel date is beyond return date on car voucher; customer must leave the cash deposit in addition to $50 for each day beyond the return date on the voucher up to $250.

I can't find the email with my rental voucher - how can I replace it?
Please call us at (876) 627-9044 or email reservations@godryv.com for assistance. You'll need to provide us with your name, dates of travel, and the email address that you provided at the time of reservation. 

Can I get a refund for my car rental vouchers?
Car rental vouchers are non refundable, but we are happy to provide you with a replacement voucher for future travel.
In the event of a change in your itinerary, a request for voucher re-issue can only be made via GoDryv support. Customer must provide some official document confirming inability to travel.
Please call us at (876) 627-9044 or email reservations@godryv.com for assistance.

What is LDW?
Loss Damage Waiver – an optional coverage which waives the customer’s responsibility for an loss or damage to the vehicle as long as the renter complies with the Terms and Conditions of the rental agreement.

What is SLI?
Supplemental Liability Insurance – an optional coverage which protects the renter and authorized drivers up to a maximum of $1,000,000 single limit per occurrence against third party claims arising out of the use or operation of the Vehcile for bodily injury or death of another and property damage other than the vehicle.

What is the number for roadside assistance?
The phone number will normally be printed at the top of your rental agreement.
  • Hertz (800) 654-5060
  • Dollar (800) 235- 9393
  • Thrifty (877) 435-7650

How can I resolve toll violations?
Please call ATS processing to settle all violations. Customers may pay via credit card.
Website: www.RentalCarTicket.com
Monday-Friday: 9am to 7pm EST

What is Treasures Caribe?
All credit card transactions are processed through our PayPal Braintree account in the name of Treasures Caribe, one of our associated companies. The credit card charges will appear on your bill as Treasures Caribe International LLC.
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